Returns Policy

By placing an order on this website, you agree that you have read and accept the terms and conditions of sale which includes our Returns & Refunds Policy.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for change of mind or incorrect product selection (please see important product exceptions below).

To be eligible for a return, your item must be in the same condition that you received it, unused, resaleable and in its original packaging. The Renovation Shop retains the right to refuse a refund on any item not deemed to be resalable or in original packaging. You’ll also need to provide the receipt or proof of purchase. A 20% restocking fee applies to the return of goods and will be deducted from any applicable refund. As well as covering restocking fees charged to us by our suppliers, this helps to cover any difference between what you paid for the original delivery, and the actual cost incurred by us of shipping the order to you.

To request a return, please email us using our contact form. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You will be responsible for the cost of returning the item. We recommend that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We will not be held responsible for any loss or damage to goods returned to us. Please note that items sent back to us without first requesting a return will not be accepted.

Exceptions/non-returnable items
Certain types of items including sinks, tapware and gift cards cannot be returned if you change your mind, or you ordered an item incorrectly. Please get in touch if you have questions or concerns about a specific item.

Unfortunately, special orders including made-to-order lighting cannot be cancelled once we’ve placed your order with our supplier.

Damages and other issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you've received the wrong item so that we can assess any issues in a timely manner.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your purchase (less the applicable restocking fee) will be refunded via your original payment method. Please remember it may take some time for your bank to process the refund.

Unfortunately, we cannot offer you a refund for change of mind or incorrect purchase after the 14-day period.

If you identify a defect after the above policy period, please email us so we can assist you. You can find product warranty information here.

Our returns policy is additional to other rights and remedies available to consumers under Australian Consumer Law.

The Competition and Consumer Act 2010 and similar legislation in Australian States and Territories may confer rights, guarantees and remedies on you in relation to the provision by us of goods or services, which cannot be excluded, restricted or modified. We do not exclude these rights, but we exclude all other conditions and warranties implied by custom, law or statute. More information can be found on the Australian Competition & Consumer Commission (ACCC) website.