Returns Policy

This Returns Policy applies to purchases made through The Renovation Shop's online store only. We understand that occasionally you may change your mind or order something that isn't quite right for your project. For eligible returns, we offer store credit in accordance with the conditions below.

Change-of-mind returns

We offer a 14-day return policy for eligible products. If you change your mind or select an incorrect product, you may request a return within 14 days of receiving your order.

Approved change-of-mind returns will receive store credit for the full purchase price paid for the returned products. We do not charge a restocking fee.

To be eligible for a change-of-mind return, items must be:

  • Unused and in their original condition.

  • In their original, undamaged packaging.

  • Suitable for resale.

  • Accompanied by proof of purchase.

We reserve the right to decline change-of-mind returns that do not meet these conditions.

Non-returnable items

We do not accept change-of-mind returns for the following products:

  • Sinks

  • Tapware

  • Lighting

  • Gift cards

  • Special-order and made-to-order products

Special orders, including made-to-order lighting, cannot be cancelled for change of mind once we have placed your order with our supplier.

If you're unsure whether a product is eligible for return, please contact us before purchasing.

These exclusions do not affect your rights under Australian Consumer Law.

How to request a return

To request a return, please contact us through our website within 14 days of receiving your order.

Please include your order number, the items you wish to return and the reason for your request.

If your return is approved, we'll provide instructions on how and where to send the products.

Please note:

  • Customers are responsible for arranging and paying for return shipping.

  • Original shipping charges are not refundable or credited for change-of-mind returns.

  • We recommend using a tracked delivery service and ensuring items are securely packaged to prevent damage in transit.

  • Items must be received in their original condition and packaging to qualify for store credit.

  • Returns sent without prior approval will not be accepted as change-of-mind returns.

Store credit

Once we've received and inspected your returned products, we'll notify you of the outcome.

If approved, we'll issue store credit for the full purchase price paid for the eligible returned products, excluding any original shipping charges.

Store credit:

  • Can be used towards future purchases from The Renovation Shop online store.

  • Can be used across multiple orders until the balance is exhausted.

  • Cannot be redeemed for cash.

We do not offer refunds for change-of-mind returns.

Faulty, damaged or incorrect products

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective or different from what you ordered.

We'll assess the issue and work with you to arrange an appropriate solution.

Where a product fails to meet a consumer guarantee under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy, depending on the circumstances.

Our change-of-mind return conditions, including the 14-day period, product exclusions and store-credit-only policy, do not limit your rights under Australian Consumer Law.

Where a return is required because a product fails to meet a consumer guarantee, we will meet our obligations regarding reasonable return costs and any applicable refund of delivery charges.

Your rights under Australian Consumer Law

Our Returns Policy is in addition to your rights and remedies under Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded.

For further information about your consumer rights, please visit the Australian Competition & Consumer Commission (ACCC) website.